HDUK Customer Support Report
Last 100 customer ratings
94% said great!
2% said just ok
4% said not so good
Average support ticket response is less than 3 hrs during business hours
How we measure customer happiness
After every ticket with our support team, a customer is asked to rate the experience by clicking one of five ratings: "It was great" (4-5 stars), "It was OK" (2-3 stars), or "It wasn't good" (1 star).
This is how we get better
We study these ratings to help us improve. Every customer interaction is an opportunity to get better. The ultimate goal is 100% happiness.
Full transparency and accountability
We've made these ratings public so everyone knows how we're doing. We want to be held to the highest possible standards for customer service. Full transparency keeps us honest.
The last 100 customer support ratings
Last rating about 2 days ago.