HDUK Customer Support Report

Last 100 customer ratings

97% said great!

just ok 0% said just ok

not so good 3% said not so good

Average support ticket response is less than 2 hrs during business hours

How we measure customer happiness

After every ticket with our support team, a customer is asked to rate the experience by clicking one of five ratings: "It was great" (4-5 stars), "It was OK" (2-3 stars), or "It wasn't good" (1 star).

This is how we get better

We study these ratings to help us improve. Every customer interaction is an opportunity to get better. The ultimate goal is 100% happiness.

Full transparency and accountability

We've made these ratings public so everyone knows how we're doing. We want to be held to the highest possible standards for customer service. Full transparency keeps us honest.

The last 100 customer support ratings

Last rating about 7 hrs ago.

Customer satisfaction is our number one priority